Terms & Conditions

Your Account

When you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and preventing unauthorized access to your account.

Please ensure that the details you provide us with are correct and complete and let us know immediately of any changes to the information that you provided when registering.

Giggle Knickers Ltd® reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


Please review our Privacy Policy which explains how we will use the personal information that we collect about you.

Copyright & Trademarks

All content included on this website, such as photographs, text, graphics, logos, button icons, images and software, is the property of Giggle Knickers Ltd®, its affiliates or its content suppliers and is protected by intellectual property laws in England and Internationally.

Giggle Knickers® and its exclusive brands, logos and imageries indicated on our website are trademarks or registered trademarks of Giggle Knickers® and may not be used in connection with any product or service that is not Giggle Knickers®’, in any manner that is likely to cause confusion among customers, disparages or discredits Giggle Knickers®.

Our Contract

When you place an order to purchase a product from Giggle Knickers®, we will send you an email confirming receipt of your order and containing the details of your order including cost of delivery. You can find out more about delivery costs here.

Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched the goods (the ‘Dispatch Confirmation Email’). Any products on the same order which we have not confirmed in a Dispatch Confirmation Email do not form part of that contract.

You can review the orders you have placed and their current status, including tracking numbers, at any time by clicking ‘Sign Up/My Account’ from the homepage at www.giggleknickers.co.uk. You are seeking to enter into a contract with Giggle Knickers Ltd® when you place an order.


Please see our Returns and cancellation policy which applies to products purchased from us.

Pricing and Availability

The availability information for products sold are included on each product information page. Please note that we cannot guarantee dispatch dates and all dispatch dates given are estimates. In the event that the product you ordered is unavailable we will let you know by email.

We describe every item on our website as accurately as we can. However, occasionally product descriptions or pricing errors occur. If after you have submitted your order we discover such an error or the item ordered becomes unavailable, we will do our best to inform you at the earliest opportunity. You may then choose whether to proceed with your order or cancel it. If we cannot contact you, we may treat your order as cancelled.


All promotions and promotion codes apply to full price items only and cannot be used in conjunction with any other offer. Free delivery offers apply to UK addresses only. To redeem a promotion code online, enter code at Your Shopping Bag and click Apply. Your discount will be applied if your basket meets the requirements.

In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping, gift wrap or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items – if the offer is still valid at the time of making a return, you should place a new order using the original promotional code.

In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery, gift wrap or gift card costs charged on the original order, will be returned to the customer.

In the event of any return meaning that the order no longer qualifies for the promotion advertised, Giggle Knickers.co.uk reserves the right to deduct the value of the offer from the refund.

In promotions offering a free or discounted item when purchasing multiple items, the discount will be applied to the cheapest item.

Promotion codes found in Giggle Knickers® catalogues may only apply to items advertised in the catalogue.

Giggle Knickers® reserves the right to decline orders where, in its opinion, a promotion code is invalid for the order being placed.

Giggle Knickers® reserves the right to change these Terms and Conditions at any time.


When ordering goods from Giggle Knickers® for delivery outside of the UK the recipient may be subject to import duties and taxes, which are payable once the package reaches the specified destination. Any additional charges must be borne by the recipient and Giggle Knickers® cannot advise on any customs taxes.

We would like our international customers to note that we are obliged to declare the full value of goods on all packages shipped outside the EU and all cross-border deliveries are subject to opening and inspection by customs authorities.

If delivery can’t be completed due to unpaid import duties, when the parcel comes back to us a £20 fee may be deducted from your refund to cover the return charges and fees that we’re billed by the carrier.


Giggle Knickers® has been zero rated for VAT. This means that you do not need to pay VAT on  your Giggle Knickers®. Supplies of eligible incontinence products over the internet or by mail order also qualify for VAT relief providing they are made to individuals and not institutions.


Customs expect retailers, Internet and mail order suppliers to nave a signed declaration, or other supporting evidence that the supply is to an incontinent individual and not to an institution such as a nursing home. Customers who buy more than: 10 pairs of Giggle knickers® at a time will need to sign a declaration. If you are purchasing more than 10 pairs please contact us by email; [email protected] With the subject line – VAT Declaration

We shall immediately supply you with a VAT declaration

Goods that qualify for zero rating on the shelf Disposable and washable incontinence pads including pads that are incorporated in briefs, underwear designed for use by an incontinent person (i.e. underwear that is waterproof or leak-proof) and collecting devices.

Electronic Communications

When you visit Giggle Knickers.co.uk or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website.

For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing. This condition does not affect your statutory rights.

Alteration of Service or amendment to the conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the Terms and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable it will not affect the validity and enforceability of any remaining conditions.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any event which is beyond our reasonable control.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales and subjected to exclusive jurisdiction of the English courts.

Image Use Agreement

You can provide your permission for Giggle Knickers® by tagging us @Giggle Knickersofficial and using #YesGiggle Knickers on your social media post (e.g. Facebook, Instagram, Twitter or other).

By granting us your permission, you acknowledge and warrant that you own the content and that there are no other parties who have ownership claims over the content. This means that you allow Giggle Knickers® to have a non-exclusive and non-revocable commercial right to reproduce this content in any form that they so desire. This may be but is not limited to; social media pages, blog posts, emails, website and display. Giggle Knickers® will make commercially reasonable efforts to acknowledge and credit you for your content. Giggle Knickers® will also offer a link back to your content, however you agree that credit is in no way compulsory and that your consent not dependent on your content being credited.

You also agree to waive any rights in regards to any finished work that incorporates the content or the copy. Furthermore, you waive any claims to royalties with regards to your content or our finished work. If you don’t agree to these terms, we are in complete understanding and no further action is required. We are delighted to see that Giggle Knickers® are a part of your page and we are excited to see any new content that you choose to share with us. Please email us at [email protected]  if you have any questions.

Enquiries & Returns

For sales, returns & enquiries, contact us via: [email protected]

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